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We are hiring - customer services - client support

Customer services / Client support - Full time

Vehicle leasing company based in Wrexham with 25 years’ experience is looking for someone with experience in customer services who will be able to advise customers on their current leases as well assisting them with end of contracts and the possible replacement of their new vehicle.

Duties will include: -
•6-monthly calls to update customer account
•End of lease emails and calls easing customers into their end of leases
•Canvasing calls for replacement orders and additional vehicles
•Collections•Mileage amendments and excess mileages
•Early termination of contracts•Private plate transfers
•Help with damage re-charge
•Transfer of contracts•Complaints
•Monthly reports on renewals

Experience in the vehicle leasing industry would be an advantage but not mandatory for this position.
Will need to be confident on the phone and have a good understanding of customer services.
Will need to have good computer skills as all databases for existing customers and are on in-house programs so most logging with be done by computer.
Excel experience is a must.
Will also need to be confident enough to deal with complaints when needed.

Working hours: 9am – 5:30pm
Days: Monday – Friday
Based: Wrexham Industrial Estate
Salary: £15k and commission to OTE of circa £22k
CVs to: kayleighevans@v4b.co.uk

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Posted on 10th July 2017 at 2:13 PM

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