Our Customer Reviews
Our customers just keep coming back! Find out why.
Customer feedback is something that we are incredibly proud of here at V4B. We value what our customers think about the deals and service that we provide and review feedback regularly to ensure we continue to provide great service and competitive deals.
Check out some of our latest reviews and see what our customers have to say about us.
G00d delivery by Ian.
Kept up to date on progress
Great efficient service kept up to date on progress and very helpful
The process was extremely easy
The process was extremely easy to get my car that met the requirements for me and my family. Slightly disappointed as the date I was originally told wasn’t met which meant I had to make other arrangements. I was also really surprised that my car wasn’t cleaned on the outside with less than 1/4 tank of fuel and no car mats. I’m extremely happy with the Nissan overall but I suppose my expectations where higher. Recommend you advise customers there won’t be car mats, minimal fuel and potentially won’t be cleaned after been driven over 200 miles.
So helpful throughout
From start to finish Dave sorted everything in a professional manner . So helpful throughout
Great service. Dave came to me with a solution when my original order was delayed indefinitely by VW
Very good service
Very good service very pleased
Efficient sales process
Positives: Efficient sales process. Car arrived on the day, early morning, delivery driver , friendly etc . Car was immaculate INSIDE. Negatives: Car was covered in rain dust outside and looked like it has been driven in the desert, Also there was 138 miles on the clock , Purfleet is about 38 miles from my house. (The driver told me it was distributed from Purfleet)
Thank you to the V4B team
Great service from Elliott and the team! The process was so simple, the deal was great and my car arrived with just 1 mile on the clock! Thank you to the V4B team for all your help
Excellent communication with r...
Looked after all the way through from the initial order to the point of delivery. Excellent communication with regular updates and answering all my questions. Particular thanks to Caitlin for her time and support in getting the car delivered as soon as possible upon its arrival in the UK.
Thanks to Caitlin and Dave
After an incredibly long build period of over 8 months, the car is finally here. Thanks to Caitlin and Dave for keeping me updated and for putting up with me moaning.
Have to thank Jason & Yasmin
After a few hitches and nervous moments, due largely to the manfacturer, the car was delivered to us. Have to thank Jason & Yasmin for their assistance and guidance throughout.
Great service again
Great service again from Richard.
A trouble free experience
A trouble free experience and the car was available just four days after the originally indicated delivery date.
Jason and Yasmin have been ver...
Jason and Yasmin have been very informative and helpful throughout the whole process from finding a vehicle to checking in after delivery . I am very happy with my new car and have already recommended v4b
GREAT SERVICE, KEPT INFORMED ALONG THE WHOLE PROCESS BY KAYLEIGH AND YASHMIN. A VERY PROFESSIONAL SET UP.
Great service from start to finish
I've had 4 cars from V4B
I have dealt with V4B for my last 4 cars and there is a reason i keep coming back , they just get it right! Price is always competitive and the level of service is always high . I initially dealt with them after a bad experience with another broker and as you can imagine i was very dubious but I knew I wanted to deal with a business who was established . No wonder they have lasted 30 years in the industry they just make the experience pain free and seamless . I for one wouldn't go anywhere else , keep up the good work Team its very much appreciated .
Competitive quotes, good turn around on the vehicles, staff that listen, quick responses.
A really great company
We were looking for another car as our previous car's clutch finally gave out. We were looking at leasing a 2nd hand car as we just didn't have the money to shell out on a decent car. When we had decided on the vehicle and had found some about 3 or 4 years old with a few minor bumps and scrapes I came across the V4B website and couldn't believe they were offering a brand new version of the car at the same price! I completed the online form and Jason rang me back and was so friendly and polite. He explained how it all worked and I said that we needed a car asap. He said that there were a few arriving in the country next Thursday and off...
Yasmin was very helpful
Delivery date was a bit later than expected. Yasmin was very helpful and kept me informed regularly. So that side of things was good.
Very efficient contacted me ve...
Very efficient contacted me very quickly Helped with edocs..very quick reply to any queries Will definitely use again
As always, excellent customer ...
As always, excellent customer service and support.
Excellent service right from t...
Excellent service right from the initial quote (which was the most competitive compared to other leasing specialists) through to delivery. All very straightforward and well communicated. Thank you Dave and Caitlin for all your help!
Great service from the sales p...
I like the service, offer great competitive deals on the cars, however my experience took a downturn towards the end due to sudden revoking of the price that i had been offered on a car. Though i don't think they could have done much on their end! I had a secured a deal for a Mercedes through carwow and the agent (Dave) handled my queries. He was excellent and handles my queries superbly. Had my finance approved and when we went to order through the dealership we were told that the car i had been looking at was no longer accepting order and thus my order was no longer valid. Though, with some through inspection, it seemed to me they just did...
Great customer service from in...
Great customer service from initial enquiry. Thanks to Dave and Caitlin for quick and efficient service. Car delivered on time. Broker fee was a bit expensive though compared to other lease companies
Great car and service - no fue...
This is the first lease car i have had. The whole process went very well and the staff were helpfull. The financisl side of things was pretty easy to set up. The delivery went well too and the car arrived on the arranged day. Im very pleased with the car. Only negative was the car arrived with next to no fuel. The red warning light came on when i got to the end of the street. I wasnt expecting a full tank but a quarter to get me going would have been nice. I alsofelt the guy who delivered it couldnt wait to get away and didnt take the time to talk over the car and explain how things worked.
V4B were amazing throughout the whole process of leasing my car. They were extremely helpful, replied promptly to emails and sent regular updates.
I used V4B after a friends…
I used V4B after a friends recommendation and am glad i did. Rich and Yasmin were extremely helpful throughout the whole process and nothing was too much trouble right from the ordering process through to delivery and even assisting with assigning a personalised plate. Thank you both. I would definitely use V4B again.
From start to finish, excellent service, problem solving staff, communicative staff.
We had the perfect leasing experience when getting our Qashqai, Mr. Steven Brimble took great care of us. He shared the quotes promptly so we could compare, answered all of our questions. This was probably the easiest car buying experience I've ever had. He was always quick to answer my emails, even when the delivery was delayed, he called and offered another car in stock and delivered as promised. 5 Starts from us....
Great service from Dave
Great service from Dave and the team. Very happy with my new Mercedes. Thank you.
Great service and fast turnaro...
Recently leased a new Electric Vehicle through this company after being let down by a different company. V4B found the colour we wanted and turned it all around really quickly. Especially good service from Yasmin who has helped throughout the process and following up after we received the car. We would certainly use this company again in future.
Excellent service from the acc...
Excellent service from the account manager Steven Brimble, top guy! Thanks for your help trying to find our dream car! Would defo use there services in the future! 😃
I want to thank Kayleigh Evans for her incredible service this week as she had been working quickly to give me attractive and good quotes with many options in terms of deposit and monthly payments for multiple specs. Unfortunately, I would have liked to give you her the business but I had decided to go with the dealership directly as I was able to get a more attractive deal with them, so from a financial point of view it made sense. Nevertheless I wanted to drop you a review as although I couldn’t give Kayleigh the business I really appreciate the effort she went through as she went above and beyond for a potential customer. I would also ...
We have used V4B for 15 years
We have used V4B for 15 years for personal cars and business fleet and recommended them to all our friends. Nobody has a bad word to say about them. All the team care about the advice they give. We at BKNC have recently started to change our fleet to Electric Vehicles and have had expert advice about getting the right vehicles to do the job.
Lack of vehicle collection ins...
I have been billed nearly £200 for not initiating the collection of my leased car, even though I had an end of contract date with V4B. Instead of instructing you clearly that you need to make arrangements prior to your end of contract date, instead they bombard you with emails offering an extension to your contract or to take out a new contract with them. I complained to their recommended email for complaints but only had a reply from the same lady who I initially complained to?? My previous experiences of leasing cars was much better than with this company with clear instructions always being given. This has left me bitterly disappointed wi...
Great service and communicatio...
Great service and communication from Dave Davies - couldn't recommend him enough for getting back to me so quickly and keeping me updated. Will definitely be using him and V4B again :)
Good price. AWFUL customer ser...
They found me the best price for my Peugeot 3008 hybrid that I could find anywhere online so chose V4B. However… car delivered, without promised ‘granny charger’ to enable me to charge the vehicle at home until I could get a charging port installed. Customer service far from helpful, insinuated I was lying about it. Eventually offered to cover half the cost of a charger as a ‘goodwill gesture.’ This took 3 days. Advised to buy a certain charger, so wanted to check that it was suitable for the charging socket on the car. Upon checking I discovered that the surround of the socket was damaged!! Immediately sent photos to V4B and was to...
Dealt with V4B for many years
Dealt with V4B for many years and always had a first class service from them. Would not hesitate in recommending this company if you are considering leasing a vehicle.
Excellent service and managed ...
Excellent service and managed to obtain a VW ID4 much quicker and cheaper than other lease companies.
V4B - Excellent service and gr...
Elliott and the team at V4B we’re excellent in choosing the right car spec for myself and my wife and having scoured a number of websites were very competitive in price. Car ordered and delivered new within 12 weeks and just as I expected. Will no doubt use again and have referred to close friends already
Fantastic experience from start to finish, Jason was very helpful. Requested further details on a vehicle on the 17th April 2021 and we had deliver of our car on the 6th May 2021. Great service would highly recommend this company to anyone. Jason and Yasmin thank you for all your help and quick service.
Very satisfied customer, excel...
I have just gone through the proses of leasing a car from V4B my point of contact we’re Michael and Camelia who handle the deal speedily and very efficiently, nothing was to much trouble for the and they corresponded on a regular period, excellent service can’t thank them enough. I’ve not used this company before but would highly recommend them to anyone looking for a car. I will certainly be telling my friends and family about the service I received and advising the to look at your site first. Many Thanks From A Very Satisfied Customer.
Promt response on hire Car
I called this afternoon to see if i could have a hire car for Monday morning. I spoke to a lady called kayleigh. she was very helpful and polite. got me all sorted very quickly. would recommend.
Extremely smooth transaction l...
Extremely smooth transaction less than three weeks from first contact to delivery, kept up to date on progress all the way with emails and phone calls and a follow up call after delivery to confirm everything was as expected. Would highly recommend.
DAVE THE LEGEND
DAVE THE LEGEND Great Communication, great guy, Deal done same day. Get yourself talking to him, he know what he's talking about. You know it's good because I just signed up to trust pilot to leave this review.
Would like to say a massive thank you to Kira for making my recent car lease so easy. I was kept informed during all aspects of the sale, and Kira was only too happy to answer any questions I had. In my opinion Kira is an asset to V4B. Thank you again Michael Watson
Thank you Micheal, Kira and Ka...
Micheal and Kira (and Kayleigh) were awesome in getting my lease approval turned around despite a super tight deadline. They were also the cheapest on the market by far, and had great service to boot.
Jordan & Yasmin are assets to ...
Jordan was fantastic from day 1, I’d explained I’d been messed around & needed to get a vehicle ASAP, he not only manage to find me the specific vehicle I wanted, he also got it at an unbeatable price! The service I received was second to none, Jordan gave me updates everyday without even having to ask. Once my order had been processed I was then passed over to Yasmin who was just as incredible & nothing was too much to ask! They are both absolute assets to V4B & we will never use any other company than V4B & specifically Jordan & Yasmin! If your looking for a new car these are the company without a doubt !
Excellent service. Excellent staff.
Love the car all staff excelle...
Love the car all staff excellent would recommend Stewart Finn and Kira Clutton both excellent will be back next year for a new car what more can I say
Brilliant friendly service
Brilliant friendly service
I found the service from V4B t...
I found the service from V4B to be exceptional. There was a delay in my order however I was kept updated at every stage. I found both Corey and Llinos friendly and helpful. I would highly recommend this company for both service and competitive price.
good company to lease your car...
good company to lease your car from and I would use them again 5 star service
Thought the experience through...
Thought the experience throughout,was very good ,from choosing the car ,to speaking to your staff then the car arriving ,was very smooth .
Great job well done!
Great job well done!
Fast, efficient and friendly. Got a great deal.
I was given a projected delivery date by Kira who was going to be away for effectively 4 days but suggested I could get an update in her absence from her colleagues. This car was required urgently & 2 days later, Yasmin promised to ring straight back. After 6 hours I again tried to get an update but was told she was busy & would ring back immediately. This happened FOUR times & one of her colleagues even refused to put my call through to a director or a manager - she 'couldn't' & then that they were 'busy'! Frustrated? Exasperated? How would you feel, dear reader??!! I then found the tel no of an employee on this review site that had responde...
From placing order delivery wa...
From placing order delivery was done within 2 weeks we’ll done all
Top service! Would recommend!
I ordered a car which was on a 6 month lead time, I was dealing with Jordan, and he was absolutely great. Towards the end of the 6 months I was so eager to get my new car, phoning Jordan all the time, but he was always very professional and we always had a good laugh. Definitely recommend and will be doing future business for sure. Jonathan
Straightforward service that d...
Helped me find the vehicle I was looking for after coming back with a number of suggestions. The actual process itself was relatively straightforward; all done via a combination of phone and email. Car arrived on time and exactly on spec. Even got a couple of follow up calls/emails to check everything was ok.
Its been great so far
So far so good. I am. Currently leasing car for 18 months and so far it has been great. The service right from the moment i spoke to v4b todate has been prompt and efficient. Delivery of car was great. 😊
Great company for car leases
I had leased an Audi A4 from them 2 years ago and the service was brilliant. The car delivery and pick up was scheduled perfectly. I was offered good and quick advice when I needed an extension on my car towards the end of the contract. All the details regarding the car were provided in good time to avoid any issues. Shame I couldn’t get any better deal the next time around as I would have carried on with them. But nevertheless I found them trust worthy and helpful throughout my lease duration and would use them again next time around.
Not the company they were, but...
We have used V4B on 2 occasions in the past and have been very happy with them, when we can e to renew in January we found their service was not quite as good as our previous experience. Enquires went without answer and we had to continually chase for answers/information. This happed at a time when their web site had undergone a revamp, for the worst in our opinion, browsing became difficult and cumbersome, deals headlined were no longer available by the time we received responses. We also found that they were no longer the competitive company we new both on level of deposit and monthly rentals. We will look at them again if we are ever in th...
Got a great leasing deal from V4B. Customer service was excellent, very supportive and answered all my questions promptly. I highly recommend them!
Most satisfied customer
Just taken delivery of two vehicles sourced by Jordan. This is the first time i have used V4B and throughout have been most impressed by the service and attention from Jordan and the rest of the team. i have no hesitation on recommending them to anyone.
Steer WELL clear!!!!
Extremely poor service!! Made an enquiry on 5th July with Stewart regarding a BMW 530e for my business. Discussed figures and all seemed great and was told vehicles will arrive mid August and i could pick one that would arrive in the first week of Sept in time for the new reg. So as one does, I put my trust in V4B and stopped my search thinking all is sorted. After chasing Stewart last week, it appears there will be no vehicle until October, which I was unhappy with but he said he would call me back in a “few hours”, that was LAST week. Chased him again today regarding the October delivery date and guess what? He said thats only IF they c...
Order went horribly wrong but ...
Order went horribly wrong but Kayleigh and the team made a great effort to ensure that I wasn’t without a car and never stopped trying. Very supportive and great customer service.
Top class service from Jordan ...
Top class service from Jordan Hollingsworth. This is the first time I have ever leased a car so was unsure of the process but I needn't have worried as Jordan was excellent, he not only found me a fantastic deal on a car he walked me through the process step-by-step with unlimited patience. I had lots of questions which he answered accurately and swiftly, nothing was too much trouble. I am very happy with my car and the fabulous customer service I have received. I will be recommending Jordan to family and friends and will definitely be asking Jordan to source my next vehicle in two years time. Thank you Jordan you're an absolute star.
Great service from Corey very ...
Great service from Corey very friendly and helpful and found me a deal I’m very happy with 1st time I have used the company and hopefully this will be a great new friendship.cheers Corey carry on the great work and I will recommend you to anybody who is looking to lease a vehicle.cheers Derek Todd.
First time leasing, and thanks god i did it through V4B LEASING .But the stars in this was a gentleman in the name of NEIL LEATHER and a Lady in the name of YASMIN HODKINSON .These 2 people are the best people I've dealt with in any company. Not only Neil found the best deal even the main dealer couldn't beat but kept me up to date throughout the whole process and the same apply to Yasmin when she took over for the last process of the paperworks. All i can say is : ABSOLUTELY BRILLIANT. The car got delivered on time and it's brilliant car with a deal i could never imagine possible. Thank you Neil Thank you Yasmin Keep up the good wor...
This is the first time I've us...
This is the first time I've used V4B and I was not disappointed. Great customer experience. Car was as ordered. Delivered on time. Great price. Will come back again.
Had the best experience
Had the best experience dealt with Corey, he found the exact vehicle I was after. Really proud of the service from V4B would highly recommend and have recommended to many people already.
Seamless and Straightforward
The whole process of leasing was straightforward, efficient and staff were very helpful. Very happy with the car and highly recommend this company for anyone thinking about leasing.
First time leasing
First time leasing, process was seamless and staff super helpful, my wife adores her car 👍
First time leasing
First time leasing, sourced the exact car I was looking for, with a better deal than anywhere else I could find and delivered it to my door without any hassle at all to be honest. Would highly recommend
Good service and worthwhile le...
I ordered my car last Year and find leasing through on line agents very easy and straightforward to order. There was a lot of paperwork and logging via an online app which for someone a little older can be challenging but it all made sense. The updates were very good and aftercare probably better than I have received previously. I would definitely use V4B in the future.
I asked my contact Jordan at V...
I asked my contact Jordan at V4b to look at the best car he could find me within my £250 month budget and he emailed me saying no one was getting back to him so I had to choose a vehicle through a competitor then he would try and beat their deal. I said no if someone was prepared to go to the trouble of finding me a vehicle I would deal with them
Happy customer :)
Ordered a Nissan Juke some time back. Smooth process and delivery was arranged quickly too. Cant fault anything
Lease of Range Rover Evoque
This is my 3rd year with V4B, and I am very impressed. My car was ordered initially without any problems, my deposit was low, and I wouldn’t hesitate next year in March to lease another car from them. When I have had a query I have been given an answer quickly and promptly and always polite
I am an existing customer
I am an existing customer. My lease is due for renewal and 3 times I have contacted Jordan H for update or options but received no reply.. Not a great service at all
Great Customer Service
I requested a car online and the next day received a phone call to start the process. I was given a choice of vehicles, paid my deposit online and arranged for delivery of my car, which arrived on the date we had arranged. I would highly recommend V4B.
Excellent service, especially thanks to Jordan for a professional friendly service. I would highly recommend this company to anyone looking for a new vehicle.
Excellent service from all inv...
Excellent service from all involved in my deal - Graham, Lottie and Jason. Always quick to respond and kept me informed of progress.
Very helpful team found the car I required. Great service
Really great experience from V...
Really great experience from V4B. Fantastic communication from all people at V4B. Always knew the latest on my car. Car arrived ontime, and perfect. Have already reccomended them to lots of people and will use again.
Brilliant customer service
Brilliant customer service from all the staff spoken to. Any queries answered right away with a more than satisfactory response. 100% would deal with again.
I really like this company but...
I really like this company but unfortunately the new website is really poor, difficult to navigate etc. I really dont understand what was wrong with the old website, so many companies change their website for change sake and drop the proverbial. I have a car from at the moment but why make it difficult for customers.
V4B a truly exceptional compan...
If you are looking for exceptional customer service, honest advice and great value don’t hesitate to contact V4B. Jordan and Lottie are truly wonderful. I would not hesitate to recommend them.
Mercedes GLA from Jordan Holli...
Ordered a Mercedes GLA from Jordan, he managed to save me a huge amount on quotes I had at the local dealership and unlike other brokers I attempted to use he took the time to listen to what I wanted and ticked all the boxes. Great service from start to finish, will use again and will recommend to all friends and family. Thanks Jordan and V4B.
5 star service 👌
I recently leased a car through v4b, I was dealt with by Liam and I can honestly say it was an absolute pleasure and such a smooth process. Not only did i get a great deal on my lease the customer service from liam was brilliant. Any problems were dealt with expeditiously and without hassle he was an absolute pleasure to deal with. I would recommend this company to anyone looking for a great deal and 5 star service from start to finish. I will definitely be using v4b again once my lease is up. Keep it up lads. 👌
Go elsewhere for better and ch...
Staff were extremely rude when I questioned their prices, what they are advertising is not what you get. Will not be using and will instead be going elsewhere. You've just lost a customer! I would also recommend potential customers go direct to the main car dealerships for better (and cheaper) rentals
Dealt with Stewart Finn. Found me a great deal for 12 months. I then decided to extend for 3 more months with no problems. Would recommend them to anyone looking to lease. Had car serviced at 12 months. Whole experience positive. Stewart always a phone call away.
Charles Cutler V4B BMW M2 Comp...
I’ve leased many vehicles since being able to drive, but I have to say that V4B is the most competent and enjoyable company to work with that I’ve ever encountered. Sceptical that my vehicle would be delivered in the time frame that was quoted, I would request updates and information weekly via Email... yet to my surprise, for once, a very helpful gentleman named Jordan was always swift with his reply to said emails. To conclude, my vehicle was able for delivery three weeks earlier than quoted, from the fact that Jordan took the time to push it through for me. He was always polite, pleasant and joyful to converse with. I couldn’t ...
Great working with Jordan and ...
Great working with Jordan and the team. they were efficient, communicated regularly and got us the deal we wanted. Great Service as usual from V4B
Ok, whilst taking your money o...
Never had any problem with V4B in the past until it came to a dispute regarding a service charge. Customer Services proved to be unhelpful, gave out glib replies and did not want to get involved. Needless to say I nor any of my colleagues will be using them again. Recommend potential customers go direct to the main car dealerships for better (and cheaper) rentals.
Cheers Dave! Great service fro...
Excellent service from one of the guys David Davies. Every step was explained as I’d never gone this route before. He took me through all the procedures and showed me a range of cars I was interested in - found a model I hadn’t even considered and went for! Superb!
I had an amazing Deal from Ric...
I had an amazing Deal from Richard Morgan and his Team on my new Golf. Richard Found me the vehicle i wanted on a much better deal than i was offered with 3 other large brokers. I was updated every few days on delivery from the admin team and couldn't fault Richard on making sure everything was ok and going smoothly. I have gone on to recommend Richard and V4B to all my friends and family who have also praised him on his great deals, efficiency and all round great attitude. You can really see that V4B are an established company who value there customers and you can really feel the difference between other brokers and the experienced staff at ...
5 * Service
I was very worried about leasing as its not something I have ever done before, I spoke to an account manager called Jordan Hollingsworth and he made me feel at ease from beginning to end, I had many questions which he answered with fantastic knowledge and anything he didn’t know he found out swiftly and let me know. From picking a vehicle Jordan managed to get me the car I have wanted for a long time at a good price, from ordering the vehicle I dealt with a couple of ladies who dealt with the majority of the paperwork again explaining everything, in what I needed to send and sign. As I mentioned I hadn’t leased before but I certainly wi...
Very quick turnaround and deli...
A brilliant service provided by V4B, very quick turnaround and delivery of the car. They responded promptly to my request and sourced a number of different car and colour options. Once we'd decided on which car to lease and the paperwork completed/approved which took less than 24 hours, the car arrived within 2 weeks. Would highly recommend and would use again if looking for a vehicle lease.