I like the service, offer great competitive deals on the cars, however my experience took a downturn towards the end due to sudden revoking of the price that i had been offered on a car. Though i don't think they could have done much on their end!
I had a secured a deal for a Mercedes through carwow and the agent (Dave) handled my queries. He was excellent and handles my queries superbly. Had my finance approved and when we went to order through the dealership we were told that the car i had been looking at was no longer accepting order and thus my order was no longer valid. Though, with some through inspection, it seemed to me they just didn’t want to accept the discounted price and wanted me to go with the non-discounted price, eventhough i had secured the price on contract with 7 days validity. With that, I was no longer interested in the deal and left.
But with some more chasing with other brokers, I had ran into an exact same issue where another dealer failed to accept the discounted price and wanted me to pay extra for the new model that they were releasing. But in this case, the broker firm had price promise and an agreement with the dealership to honour the deals, so in this case they managed to get the order through. My personal feedback would be to have agreement and transparency with the dealership to ensure orders don’t fall at last minute and that offers received under discounted deal are honoured within the timeframe of the offer.