Terms & Conditions

1. Who are V4B Ltd?

V4B Ltd specialise in Personal and Business Vehicle leasing having been in the industry 30+ years. We use our knowledge and relationships with manufactures, dealers, and funders to get you the best deal.

Our registered office is Ellkat House, Coed Aben Road, Wrexham Industrial Estate, Wrexham. LL13 9UH
We are authorised and regulated by the Financial Conduct Authority – Firm reference 669956

V4B Ltd are credit brokers and not a lender and are not linked to any of our lending panel member.

We are a member of the BVRLA (British Vehicle Rental & Leasing Agency) – Membership Number 895

V4B Ltd is a member of a group which includes V4B Ltd, Fleet Sauce Ltd, V4B Business Finance Ltd, R.A.D.S t/a The Car Shop, ACV Hire & Autolease Spain. Information is shared amongst the companies in line with our Data Policy.

We have Introducer/Appointed Representatives/Agents who act on our behalf. Information is shared between the Introducer/Appointed Representatives/Agents and V4B Ltd in line with our Data Policy.

2.What’s the process?

a) Quote
After a discussion with your Account Manager, they will send you a quote. Please review to ensure all details are as discussed. If you find any error, please notify your account manager so they can amend and resend. Please note that we aim to honour all quotes for a minimum of 7 days, however prices may change due to Manufacture/Funder increases which is beyond our control. Should any changes happen your Account Manager will notify you. If you require a new quote please ask your Account Manager to issue one.

b) Finance Application & Credit Checking
Once you select a quote, you will need to complete a Finance Application online. Once completed this is sent to the funder for approval. Should you gain acceptance the funder will request additional information in line with FCA Rules and Regulations. This may include but is not limited to Photo ID such as Valid Drivers Licence or Passport, Bank Statement or access to view your bank via Open Banking, Utility Bills and any other proofs they see fit. By completing the Finance Application, you are granting permission for V4B Ltd to submit your details to the funder who will conduct a Hard Search. Your Credit File may be locked which will inhibit the Hard Search. It is the customers responsibility to ensure that their Credit File is accessible. Delays to the finance application process may result in us having to send an update quote due to price changes. Once approved the funder may put a timeline on the credit to ensure they are following FCA regulations on affordability. Should this happen, the funder will complete another search for credit. Please be advised they may not seek secondary approval to run another credit search. If declined your Account Manager will contact you to discuss the available options. Unfortunately some dealers may cancel the order immediately upon failed credit due to not have approved finance attached to the vehicle. This is out of V4B’s control. Failure to obtain/maintain credit, which results in the order being cancelled will result cancellation fee’s as per section 4.

c) Order Form
Once we receive confirmation that your Finance Application has been accepted, we will send you an order form. This will include the following information

a) Contract Type – B**/P** - CH, FL, HP

b) Vehicle & Extra

c) Monthly Rentals

d) Initial Rental

e) Maintenance

f) End of Contract fees (Balloon)

g) Processing Fee payable to V4B Ltd at point of order

h) Information Notice (which requires signing)

i) Terms and Conditions

This order form serves a dual purpose and holds dual contract obligations:-

- Upon signing you are hereby entering into a contract with V4B Ltd, on an instruction from you to order as your supplier and agent for the goods detailed in the order form

- Upon signing you are hereby entering into a contract with V4B Ltd to act as your agent and intermediary with a Funder/Contract Hire Company to supply the funding for the goods detailed in the order form

You are responsible for ensuring all the information is correct on the order form. V4B Ltd are not liable for any signed order forms which are found to have incorrect information on them. The vehicles specifications are supplied by the vehicle manufacturer to CAP/Clear Vehicle Data and formatted for our use. Whilst we make every effort to assist in identifying vehicle options and standard specifications, the information should only be used as a guide, and no decision should be made without verification of the latest data from the manufacturer.

Please check your order carefully to ensure it suits your exact requirements. If you are unsure, please check the manufacturer's website and discuss with your Account Manager. V4B Ltd will not be liable for any missing
options or features unless specified on the order form. Once you have read and are happy that all the information is as discussed with your Account Manager then sign and return. The documents can be signed via Zoho Sign or we can issue a PDF copy which can be wet signed and emailed to your account manager or posted to our registered address.

d) Vehicle Ordering & Processing Fee
Upon receipt of the signed order form V4B will acknowledge the order and provisionally secure your vehicle. You will receive a Processing Fee Invoice emailed to the email address on your order form. Payment is due upon receipt of the invoice and can be made via Card or Bank Transfer. If payment of the Processing Fee isn’t received within 5 days of the invoice being issued the order will be cancelled, and cancellation terms enforced as per section 4. The Processing Fee is non-refundable. Upon receipt of the processing fee, we will then confirm the order with the dealer and send you an OCS. The dealer may request payment upfront for optional extras, the Customer Support Team will contact you to advise if necessary. V4B and the Customer Support Team will keep you informed as and when we get updates from the dealer. If you are ordering a Factory Order vehicle you may be able to make changes, however this may result in V4B having to obtain new credit on the new vehicle price. V4B Ltd may charge an Order Amendment fee of £100 + VAT to facilitate this. If you are ordering a Stock vehicle you will not be able to make any changes to the order once it has been placed. For further information please speak to your Account Manager.

e) Pre-Registered Vehicles & Used Vehicles
If ordering a Pre-Registered vehicle, please ensure you check the registration date as you will be liable for ensuring that Servicing & MOT’s are maintained in line with the Manufactures guidelines. You can ask your Account Manager or check on the Government website after delivery with the Registration Number. V4B Ltd will not be liable for any voided warranty or costs incurred with not maintaining the vehicle.
If ordering a Used Vehicle please ensure you have checked the imperfections listed on the website. Mileage listed on the website is correct at the time of posting and does not include possible movement/delivery mileage. For further information please contact your Account Manager.

f) Funder Documents
Your finance agreement can be received anytime after ordering the vehicle but prior to booking of delivery. The Customer Support Team will contact you when they need completing. We are unable to secure a delivery date until the finance documents have been signed and accepted. Please read the Finance Agreement carefully. You are responsible for ensuring all the information is correct on the Finance Agreement. V4B Ltd are not liable for any signed Finance Agreements which are found to have incorrect information. Failure to sign and return the Finance Agreement will result in a cancellation as per section 4.

g) Insurance
For insurance you will need to make sure that you give the correct details for the owner and registered keeper. It is important to get this information correct to ensure that in the unfortunate event that you need to claim your insurance will be valid. In some instances, Insurance will need to be arrange prior to delivery as some funders request proof of insurance prior to allowing delivery. The Customer Support Team will contact you should this be needed.

h) Arranging Delivery
When V4B Ltd are made aware the vehicle is available for delivery we will contact you to arrange a convenient date. Delivery will be arranged, and the vehicle driven to the address on the order form and must be signed for by the applicant. If you would like the delivery to be at an alternate address, if you require someone else to take receipt of the vehicle or if you would like to arrive on a truck/lorry please discuss with the Customer Support Team. Cancelled deliveries may incur a penalty. If this occurs an invoice will be issued which will be due for payment upon receipt.
Dependant on the funder you may be required to pay your initial rental prior to delivery and/or a deposit which may be refunded after delivery. The Customer Support Team will advise at the time. We aim to honour any Estimated Delivery Date issued; however, delays may happen due to forces outside of our control. Failure to honour the estimate delivery date does not constitute as a breach of the order/contract.
V4B Ltd will not be liable for any loss, damages or costs incurred due to a delayed delivery.
If you have multiple vehicles on order V4B Ltd are not bound to deliver the vehicles in the sequence in which they were ordered.

i) Accepting the vehicle
When your vehicle is delivered, we advise all customers to thoroughly check the vehicle and that any optional extras selected are present before accepting the vehicle. If the damage is minor i.e small scratch and you are happy to accept the vehicle as is, please ensure the damage is noted on the handover sheet so you aren’t charged for the damage. If you are unhappy with the vehicle, please call V4B Ltd whilst the delivery driver is on site so we can advise you what to do. Please do not sign the delivery note until you have spoken to us as once its signed it is harder to resolve. V4B Ltd are not liable for any costs or damage incurred because of the car arriving damaged/missing items.

3. Information for during your agreement

Vehicle Ownership
When you lease a car, you will not receive the V5 documents as the Funder is the Registered Vehicle Owner. The V5 document will stay with the leasing company. Although the V5 is not proof of purchase, the registered name and address on the V5 documents will be the Funder. IF you require a copy of the V5 document please contact the Funder.

Road Fund Licences
As you do not have access to the V5 for the vehicle, the leasing company will be responsible for taxing the vehicle. The initial cost will be covered by your monthly payments, However, you may get adjustment invoices each year should there be an increase in the Road Fund Licence as per His Majesty's Government. For further information please contact with your Funder.

Maintenance
Maintenance can be added to your order up to 3 months past delivery. For further details please contact your Account Manager.

Servicing & MOT’s
If you have selected Maintenance please follow the Funder guidance provided with regards to Service and MOT’s guidelines. If you have not received any information please contact them directly for further information.
If you have selected a Non-Maintained agreement please ensure you check the manufacturers and funders guidelines on Services & MOT’s. As you have selected a Non-Maintained agreement the responsibility remains with you and V4B Ltd are not liable for any loss of warranty or costs incurred with not following their guidance.

Parking fines & Speeding tickets
If you find yourself with a parking ticket or other road violation resulting in a fine, the information will be sent on to the Funder and not you as they are the Registered Owner. This shouldn’t cause any problems for you, it just means that depending on your lease contract, the company will send the details straight over to you, inform the correct authorities of your details or pay the fine and bill you the charges separately. For further information please contact the funder.

Mileage
Do you need to increase or decrease your mileage allowance? Contact your Account Manager and they will advise you of what steps need to be taken.

Novation’s & Transfers
If you need to amend any part of the finance agreement with the funder, contact your Account Manager and they will liaise with the funder to find out what options are available. V4B Ltd may charge a processing fee of £300 + VAT. Payment is due upon receipt on the invoice and can be made via Card or Bank Transfer.

Private Plates
If you would like to put a Private Plate on the vehicle, contact your Account Manager and they will liaise with the funder to find out what options are available. V4B Ltd may charge a processing fee up £100 + VAT to action any of the below. Payment is due upon receipt on the invoice and can be made via Card or Bank Transfer. The below is subject to funder – please contact your Account Manager to discuss.

Change of details
Should any of your details change during the term of your agreement please contact V4B Ltd and your Funder to update the details. V4B Ltd are not liable for any costs incurred due to incorrect information being on our systems. This includes but is not limited to Change of Address, Contact details, Number plates, Mileage allowances, Approved Contact persons etc.

Ending the Agreement
If you wish to end the contract on its contracted end date you will need to contact us. The dealer/funder will not automatically arrange collection at the end of the contract. If nothing is arranged at the end of the contract the funder will automatically place the car into an Informal Agreement and your monthly rentals may change. Please refer to your Finance Agreement for these charges.

Arrange a collection
Once a collection is arranged you will receive an email from the Funder (or via us) which will guide you through what is required before the car is returned. Your funder should issue you with a Fair Wear and Tear which is based on Industry Standards as set out by the BVRLA. Any damage on the vehicle which is not deemed fair wear and tear may incur additional costs. If you have exceeded your contractual mileage allowance, you will be charged excess milage as per your finance agreement. V4B Ltd are not liable for any charges which are incurred when a vehicle is returned. These charges are determined by the funder and/or appointed collection agent and will be invoiced directly to you.

Extensions or Purchase
If you wish to extend your agreement or purchase your vehicle at the end of the contract, please contact your account manager a month before the agreement end date to discuss.

4. Cancellation

Below outlines V4B Ltd cancellation policies & procedures only . The selected funder and/or dealer may have cancellation terms of their own which will also be enforceable.

4a) You wish to cancel your order
To cancel your order please email help@v4b.co.uk with your Name, Order Reference, Vehicle Ordered and Reason for Cancellation. Upon receipt of your cancellation request the Customer Support Team will liaise with the funder and/or dealer and confirm any cancellation charges from them. In the meantime your Account Manager will contact you to see if they assist.

As a consumer, you have a legal right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of signing the order form. If you cancel within the 14 days of signing the order form no cancellation fee’s will be charged and the order cancelled. We are permitted by law to retain/pursue payment of the Processing Fee to cover costs we have incurred in processing your Finance Application and Securing the vehicle. The Customer Support Team will contact you within 14 days of receipt of cancellation to confirm the closing of your Finance Application and Cancellation of the vehicle with the dealer.

If you cancel after 14 days of signing your order form and no alternative recourse can be found and you continue with the cancellation the Customer Support Team will confirm your Cancellation Fee of £300 inc VAT via email. Finance will issue the invoice within 24hours to the email address on the account. Payment is due upon receipt of invoice.

4b) Cancellation due to failure to obtain/maintain credit
Due to regulations regarding affordability the funder will check your credit status periodically through your order journey. Usually every 90 days. Should you at any point fail to be approved for finance and no alternative recourse can be found then a Cancellation Fee of £300 inc VAT will be charged.

4c) Cancellation by V4B Ltd
If at any point V4B Ltd are made aware of changes from the Manufacturer, Dealer or Finance Provider which will impact the order or future finance agreement you will receive 28 days to cancel the order without penalty. Additionally, if changes occur which inhibit V4B Ltd from being able to fulfil any part of the order we reserve the right to cancel the order. These changes include but aren’t limited to Manufactures Pricing, Model Specification, Finance Rental, Changed in VED and discounts. Changes to delivery dates do not constitute as a change in your order as all dates given are estimates and are subject to change.

5. What do I do if I have a complaint?

If you have a complaint about any aspect of our service, then we would like to hear from you.

How do I get in touch with V4B Ltd?

Phone : 0800 096 6488
Email : help@v4b.co.uk
Post : Ellkat House
Coed Aben Road
Wrexham Industrial Estate
Wrexham.
LL13 9UH

We aim to resolve all complaints however where we cannot resolve to your satisfaction you may be entitled to refer it to Financial Ombudsman Service.

How do I get in touch with the Financial Ombudsman Service?

Phone: 0800 023 4567
The phones lines are open between 8am and 5pm, Monday to Friday. At times, you might need to wait to speak to someone.
Online : https://www.financial-ombudsman.org.uk/contact-us/complain-online

You may also be able to benefit from BVRLA ADRS (Alternative Dispute Resolution Service)

How do I get in touch with the BVRLA’s ADR service?

Email: complaint@bvrla.co.uk
Post: Conciliation Service
BVRLA
River Lodge
Badminton Court
Amersham
Buckinghamshire
HP7 0DD

For further information on how we handle your complaint please request a copy of our complaints policy.

6. Additional Information

a) All prices are subject to VAT unless otherwise stated and subject to change in line with the government.

b) These terms and conditions are subject to review and amendment. To check which version your order is please check the bottom for the date or email help@v4b.co.uk. New terms and conditions will be posted on V4B Ltd, and all customers will be notified via email should they be affected by the changes. If the changes have a material effect on your order you will be given 28 days to cancel without penalty. However, if the changes made do not constitute a material change then cancellation due to the changes will incur a cancellation fee.

c) DPF Filter
Important information regarding Diesel vehicles with Diesel Particulate Filters (DPF)
Diesel particulate filters significantly reduce harmful emissions and are vital for diesel vehicles meeting European tailpipe emissions, but care is needed when using this technology in predominantly urban driving conditions. You have been advised during the pre-order process of your responsibilities regarding DPF filters, therefore the V4B Ltd and dealers/funders will accept no responsibility for additional costs relating to DPF management and maintenance

d)Leaving the EU
If because of the UK leaving the EU, tariffs/duties are payable on the import of vehicles, all the vehicle manufacturers now reserve the right to change the price of the vehicle(s). If a manufacturer does increase the price, you will have an opportunity to cancel your order. This increase will not apply if your vehicle arrives in the UK prior to tariffs/duties applying.

e) Force Majeure
We shall be entitled to suspend or cancel our obligations under this agreement if we shall be prevented and/or hindered from fulfilling our obligations by strikes, lockouts, fire or failure by any manufacturer or supplier to supply a Vehicle or the theft of a vehicle, or any other event outside our control.

f) Commission Disclosure
The FCA expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission.
The FCA has made it clear that "commission" means any financial consideration. If you would like V4B Ltd to disclose any potential commission, please make your request to our head office address or by email to help@v4b.co.uk or by telephone: 0800 0966 488

g) Conflicts of Interest
If it is discovered that V4B Ltd or any of its Directors/Staff have a material interest in the business, you ask us to transact on your behalf we will make you aware. We will issue you a Conflict-of-Interest notice for you to review. If you are happy for us to process, please sign and return the document to help@v4b.co.uk

h) Data Protection & Confidentiality
V4B Ltd are registered with the ICO (Information Commissioner’s Office) – Firm Reference ZA048218
V4B Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with our privacy statement.
V4B Ltd use the information provided to obtain quotes and arrange finance with a funder and arrange delivery with a dealer. The funder/dealer may request additional information to conduct credit searches on individuals and/or businesses that form part of the agreement. Further information on the funders Data Protection and Confidentiality can be found within their Terms and Conditions. V4B Ltd are not liable if a Data Protection or Confidentiality breach results from a Funder/Dealer error or omission.
V4B Ltd is a member of a group which includes V4B Ltd, Fleet Sauce Ltd, Business Finance, The Car Shop, ACV Hire & Autolease Spain. Information is shared amongst the companies in line with our Data Policy.
V4B Ltd has Appointed Representative /Agents who act on behalf of V4B Ltd. Information is shared between the Appointed Representative and V4B Ltd in line with our Data Policy.
All customer records are kept Private and Confidential therefor V4B Ltd reserve the right to give copies of your records rather than allowing access to files which could contain information of other customers.
If you would like to view the information V4B Ltd has on record, please email help@V4b.co.uk. We are required to confirm your identity before any information is disclosed in accordance with the Proceeds of Crime Act 2002 (POCA)
A full copy of our Data Protection & Confidentiality policy is available on our website or by emailing help@v4b.co.uk to request a copy.

i) All invoices issued are due for payment on receipt if invoice. Failure to make payment may result in the additional charges/interest being added.

j) For details of the applicable terms and conditions of the vehicle, please refer to the Manufacturer's warranty provided with the Vehicles. If you are a consumer, a Manufacturer's warranty is in addition to, and does not affect, your legal rights in relation to any Vehicles that are faulty or not as reasonably described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office